Website Privacy Policy

When you provide us with information we respect your privacy. It is important for you to understand what information we collect about you during your visit to Shampooches and what we do with that information. Your visit to this site and salon is subject to this Privacy Policy and our Terms and Conditions. This Privacy Policy was last updated on 19th June 2018.

1. About The Data We Collect

The only personal information we collect is information that you give us when you register as a client and when you use our services here at Shampooches. We use that information to service your account and to best serve your animal here at Shampooches. The personal information Shampooches will collect generally comprises name, address, pets name, breed, date of birth of pet, contact details (phone number, email address), credit card or bank details at payment point, and any information related to service and goods preferences. By providing such information to us, you will be deemed to have consented to our collection of such information. If you have provided us with the personal information of any third party, please ensure that you have their consent to do so. If you wish to see or amend your information, please let us know. You are responsible for keeping your information we have on file up to date. You may review and change the personally identifiable information you provide to us at any time. If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with such information. Please note that if you do not wish to provide any personal information, you will not be able to use the grooming services or day care services at Shampooches.

2. Use Of Personal Data

We will never share your information with third parties, nor will we send you our own promotional e-mails without your consent and you will opt in or opt out when you register with us. Any promotional email that you receive from us will also allow you to unsubscribe to further email promotions. The information you provide to us during your use of our services will be used by us in order to supply you with services and goods under the Terms and Conditions of our business and website.

3. Data Protection

Your personal information will be stored at facilities located in the UK. Shampooches will have no liability for disclosure of information due to errors in transmission or unauthorised acts of third parties. In addition, we may disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.
We do our upmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. Shampooches will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and General Data Protection Regulation (GDPR) (EU) 2016/679.

4. Service Providers

All credit and debit card payments both by telephone and in shop are processed through Worldpay (www.worldpay.com), who are one of the worlds leading online secure payment companies or PayPal. Card details handled by WorldPay and PayPal are not stored on the Shampooches website or in house. Worldpay achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI) and adhere to the most stringent levels of fraud screening, ensuring that customer’s details remain secure throughout the transaction process.

Our partnership with Worldpay ensures that when purchasing with Shampooches, we are giving customers the most secure way to shop.

5. Consent

By using Shampooches’ website and providing us with your personal information in store, you are accepting the privacy practices described in this policy statement. We may update our Privacy Policy from time to time. Please check back here occasionally. Updates to our Privacy Policy that would affect how we treat your personal information will not apply to information collected before we made the update, unless we first obtain your consent.

6. Contact us

We have taken great measures to ensure that your visit to Shampooches is an excellent one and that your privacy is constantly respected. If you have any enquiries or concerns about our privacy practices please contact us via email verity@shampooches.biz You can also write to us at Shampooches, Unit 4C Follifoot Ridge Business Park, Pannal Road, Harrogate, North Yorkshire HG3 1DP.

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